Make Communication Breakdowns a Thing of the Past

You’re the backbone of the firm—now take control of your communication! 

Key Takeaways: 
 

• Understand attorney communication styles and find the right approach to collaborate more effectively. 
• Stay calm under pressure and handle urgent requests and last-minute changes more effectively. 
• Set healthy boundaries while maintaining positive working relationships. 
• Navigate hard conversations and advocate for yourself. 
  Turn communication challenges into career-building opportunities."

Everyone's time is valuable—make every meeting count! 

 Key Takeaways: 

• Ditch the unnecessary meetings and make the ones you keep actually impactful 
• Plan meetings that get results—agendas, pre-meeting materials, key players, and time limits matter. 
• Facilitate with confidence—keep discussions productive and engaging. 
• End with action, not confusion—ensure every meeting leads to next steps. 
• Master follow-ups so tasks don’t fall off radars

The Attorney’s Guide to Powerful Communication "Reduce the back-and-forth, empower your team, and lead with clarity. 

Key Takeaways: 

• Give clear, actionable instructions so your team delivers what you need. 
• Stop micromanaging and start empowering—your support staff will thank you! 
• Deliver feedback that motivates and focuses on continuous improvement. 
• Communication in high-stress situations. 
• Improve email and written communication so you spend less time re-explaining.

Conflict happens—be the one who knows how to handle it! 

Key Takeaways: 

• Identify communication breakdowns, built up tension and personality clashes before they escalate. 
• Understand types of conflict and effective approaches to each  
• Understand the costs of unresolved conflict 

Your words shape your firm’s culture—make them count! 

Key Takeaways: 

• Build a culture of authentic, empowered and effective communication from the top down. 
• Encourage feedback that drives accountability, builds trust and leads to continuous improvement. 
• Navigate difficult conversations with employees and teams. 
• Encourage alignment across teams to improve firm-wide collaboration.

Avoiding conflict doesn't make it go away. Build a strategy that works 

Key Takeaways: 

• Conflict resolution techniques 
• Intentional creation of time, space and opportunity to address conflicts 
• Addressing the past without staying there—how to move forward
• Building emotional intelligence as your firm's key asset